FREQUENTLY

ASKED QUESTIONS

DO YOU ACCEPT DOGS?


Unfortunately we do not accept dogs in the property.




DO YOU HAVE PARKING AT FINKLE GREEN?


Yes, off street parking is available to all guests. Please ensure you notify us if you are travelling by car so that we can ensure ample space for your vehicle.




DO YOU ACCEPT CREDIT & DEBIT CARDS?


Finkle Green accepts all major credit and debit cards, but we do not accept Diners or American Express.




HOW FAR IS FINKLE GREEN FROM A TRAIN STATION?


If you are arriving at Sheffield station, you can get a 30 minute taxi from the taxi rank, or order an Uber. Finkle Green is near both Chapeltown and Meadow Hall train stations. If you are planning to arrive by train to one of these stations, we can arrange collection of you on request. Please notify us before booking.




IS THERE WIFI?


Yes, all rooms at Finkle green have access to free superfast wifi.




ARE YOU WHEELCHAIR ACCESSIBLE?


Due to the age of the building, the front door has a shallow step for access. However, once in the property, it is one one level throughout. Please get in touch with the hosts to discuss any requirements to assist your stay, we will be more than happy to accomodate where possible.




CAN I BOOK ONLINE?


Yes. You can book our accomodation through various providers, however, it will always be cheaper to book directly through us. You can do this on our Book a Room page.




DO YOU SERVE EVENING MEALS?


There are a number of places to eat within walking distance of the cottage and we would be more than happy to reserve you a table. However, we do not provide evening meals at the property. For those who would like to go somewhere further afield than the village, your hosts can recommend a number of places to eat than can be accessed by car or bicycle. Taxi's can also be arranged on your behalf.




IS FINKLE GREEN SUITABLE FOR WALKERS & CYCLISTS?


Yes! Finkle Green is perfectly located in excellent walking and cycling country and within the northern reaches of the Peak District National Park, there are varied opportunities for outdoor activities including walking, cycling, climbing, equestrian and water sports. We are keen walkers ourselves and can offer you advice on many different routes for all abilities. Please don't hesitate to ask. For guests convenience secure storage for bikes and outdoor wear is provided.




WHAT CHANGES CAN I EXPECT DUE TO THE COVID-19 OUTBREAK?


Please be assured that here at Finkle Green B&B our levels of hygiene have always been our number one priority in the bedrooms, breakfast room, kitchen and during food preparation in our kitchen. Since the Coronavirus outbreak we have enhanced our sanitising protocols in line with government guidelines, and made some changes to make you feel safer and to make your stay more comfortable. We have also obtained the 'We're Good To Go' Covid-19 Industry Standard in partnership with The National Tourist Organisations of Great Britain and Northern Ireland, as well as the ' Safe Travels' stamp from the World Travel & Tourism Council. You can read our new guidelines for guests, and see our certificate here.




WHAT IS YOUR CHILD POLICY?


At Finkle Green we are a family friendly Bed & Breakfast. Children under 5 years old Children are warmly welcome from birth up to and including 4 years old free of charge when sharing a room with their parents or carers, and all rooms can accommodate a cot or campbed for this purpose. We can provide the following in any of our rooms at no additional cost, please request in advance to ensure they are available on the dates you would like to stay at Finkle Green B & B:

  • 1 x Portable Travel Cot, mattress with sheet - please bring blankets personal to your child
  • 1 x Small Portable camp bed, mattress with sheet, pillow with pillowcase, duvet and duvet cover.
Children over 5 years old Children 5 years and over must be booked into Snowdrop room with their parents and will have a full sized single bed as standard and will be charged the respective room rate for this room. Unfortunately, we cannot accept children 5 years or over in another room which already has 2 adults booked. Food & Drink All children will be offered a range of breakfast options to suit their age and needs. Bottles and prepared baby food can be warmed on request under guidance from parents or carers. A highchair is available for children 15kg and under. Supervision Children of all ages should be supervised at all times whilst on Finkle Green Bed and Breakfast premises. Please do give us a call if you want to discuss your requirements.




WHAT ARE YOUR FULL TERMS & CONDITIONS?


Finkle Green Ltd Terms and Conditions

Check In and Departure Times

Check in is usually between 15.30 and 20.30 and we ask that guests vacate their rooms by 10:00 on the day of departure. If you will be arriving after 20:30 please let us know and we will try our best to accommodate you.

Booking and Payment

By booking a room(s) at Finkle Green Bed and Breakfast (“Finkle Green Ltd”), you are agreeing that you and all members of your party agree to and are bound by the Terms & Conditions detailed below.

These Terms and conditions are for all bookings made direct to us through our own website or by phone, if you book via a booking platform Terms and Conditions may differ.

Your reservation is made with Finkle Green Bed and Breakfast (“Finkle Green Ltd”) and represents a legally binding contract between you and Finkle Green Bed and Breakfast (“Finkle Green Ltd”).

We will require a valid credit / debit card when booking to confirm your reservation. We will take a deposit of 10% of the total cost of your stay on confirmation of the booking. We will take the total outstanding balance 7 days prior to the first night of your stay.

We reserve the right to charge your card as detailed below in the event of a no-show or should the booking be cancelled as per our Cancellation Policy. By entering into this contract, you are authorising us to make any charges as per our conditions below and without any additional consent being required. We strongly advise that you have travel insurance to cover you if you need to cancel.

We are happy to accept most credit or debit cards for the payment of your stay. We do not take Diners or American Express Cards.

Cancellation Policy

As we are a small family run B&B, a minimum of 7 days’ notice is required for cancellation. If cancelled at any time 7 days prior to arrival or for a no-show, the total balance of the reservation will be charged. No allowances can be made to cover accommodation vacated before the end of the reservation or for meals not taken.

Child Policy

Children are warmly welcome at Finkle Green. All rooms have facilities to sleep one extra guest from birth up to and including 4 years old free of charge when sharing a room with their parents or carers.

Adults or Children over the age of 5 years wishing to share a room must be booked into Snowdrop room and will have a full-sized single bed as standard . The price for additional guests in Snowdrop room is £50 per night and includes full breakfast options.

The following is available free of charge, please request in advance to ensure they are available on the dates you would like to stay at Finkle Green B & B:

  • 1 x Portable Travel Cot (maximum 15kg weight, 85cm height and not over 3 years), mattress with sheet - please bring blankets personal to your child

  • 1 x Small Portable camp bed (maximum 50kg weight), mattress with sheet, pillow with pillowcase, duvet and duvet cover.

Children 5 years and over must be booked into Snowdrop room with their parents and will have a full-sized single bed as standard and will be charged the respective room rate for this room.

All children will be offered a range of breakfast options to suit their age and needs.

Bottles and prepared baby food can be warmed on request under guidance from parents or carers.

A highchair is available for children 15kg and under.

Children of all ages should be supervised at all times whilst on Finkle Green Bed and Breakfast premises.

Circumstances Beyond Our Control (Force Majeure)

We cannot accept responsibility for unforeseen circumstances beyond our control. These include (but are not limited to) an outbreak of contagious disease**, adverse weather conditions, fire, riot, war, terrorist activity (or threat of such activity), industrial dispute, natural disaster, or injuries and death of an individual(s) through accidental circumstances unconnected with Finkle Green B&B. Fortunately, these things are all quite rare here in Yorkshire!

**See separate section on Covid19

Damage

We thoroughly check all rooms before new guests arrive but if there is anything which is damaged or broken when you arrive, please let us know as soon as possible to ensure we do not attribute this to your stay. We reserve the right to charge for any damage or loss caused by yourself or a member of your party for the replacement, cleaning or repair of any item(s) belonging to Finkle Green B&B, or the fabric of the house itself including public areas, damaged either wilfully or because reasonable precautions have not been taken. In the event that reasonable cleaning does not resolve any issue then payment for any such damage or loss can be charged to your credit/debit card without prior consent being required for the costs incurred. By making a booking you are accepting responsibility for any damage or loss caused by yourself or a member of your party. If you fail to do so, you will be responsible for meeting any claims subsequently made (together with our own and the other party’s full legal costs) as a result of your actions.

Insurance

We do advise holiday insurance in case of the unexpected because it happens more often than you might realise. It is your responsibility to ensure that any insurance cover you have provides adequate cover for your needs and for the duration of your stay.

Medical Conditions

If you or any member of your party has a medical condition, allergy or disability which may affect your stay, please call us to advise us so that we can make provision for the particular need(s) of the person(s) concerned, or advise you if we are unable to make such provision. If details are not provided to us at the time of booking, Finkle Green B & B reserves the right to cancel the booking should we be unable to make appropriate provision for a specific need or needs.

COVID-19

We are strictly adhering to current Covid 19 rules. Guests who display symptoms of Coronavirus or live in a household where someone else has symptoms must not check in. If a guest develops COVID-19 symptoms while staying with us they should immediately inform us and we will advise on the next steps to be taken in line with the latest government guidance and to ensure there is no onward risk of infection to other guests or hosts.

Similarly, if any member of staff at Finkle Green B & B were to test positive for Covid19 during your stay, upon request the management or their representative will endeavour to find you alternative accommodation in the area, any room charges for nights not taken will not be charged.

Lost Keys

On arrival, you will be given a room key and front door key. It is your responsibility to ensure safety of your keys and key ring at all times and to return them at the end of your stay on check out. Loss of keys will be subject to a maximum lost key charge of £50.

Lost Property

We will endeavour to reunite any lost property items with their owners. Should you wish an item to be returned to you, we use Royal Mail 2nd Class post and a typical small parcel costs approx. £3.20. This may rise when postal charges are higher or the parcel is larger. We will agree a final cost before charging to your credit/debit card

Any lost property items not recovered will be disposed of at the end of the subsequent month after the visit took place.

Parking

There is free car parking available, however, we cannot accept any liability for any damage or theft to vehicles while parked within our grounds.

Non-Smoking Policy

Finkle Green B&B is by law strictly NON-SMOKING and we do not allow smoking indoors. We do not allow the use of Electronic Cigarettes or Vaporisers (Vapes).

A maximum charge for cleaning of £100 may be charged for smoking inside any part of Finkle Green B & B. There is a designated smoking area in the garden, please ask for its location.

Alcohol

We are not licensed to sell or serve alcohol or purchase alcohol on your behalf, but you are welcome to bring your own – we can provide corkscrews and bottle openers on request.

Pets

Due to allergies, Finkle Green B & B is a pet free zone, so we regret we are unable to book guests who wish to bring their pets with them.




WHAT IS YOUR CANCELLATION POLICY?


As we are a small family run B&B, a minimum of 7 days’ notice is required for cancellation. If cancelled at any time 7 days prior to arrival or for a no-show, the total balance of the reservation will be charged. No allowances can be made to cover accommodation vacated before the end of the reservation or for meals not taken. Please see our full terms & conditions below which provide much more detail.